Are the timescales offered guaranteed?

We always process documents as soon as we receive them and do whatever is possible to meet the required timescales. Please bear in mind however that we are dealing with government offices and delays can occur either at the FCO or at the Embassy. These delays are very rare, and whilst out of our control, we would inform you as soon as we are made aware to allow you to plan accordingly. You should be aware, for example, that the Qatar Embassy only accepts documents for legalisation on Mondays and Thursdays, so if you haven't submitted your documents within an appropriate timeframe, there will be a delay regardless of the service speed you have chosen.